tom hill.

Cambridge, UK / People & technology

Technology,
made human.

I’m Tom. I solve technical problems, make systems easier to use, and help people feel confident with technology.

Technical support · Systems implementation · Customer enablement

Explore my work View my CV
10 years of practical IT support within educationFrom everyday troubleshooting to whole-school change

01 / A little about me

Good with systems.
Better with people.

My background is in education. My work has always included helping people get the best out of technology.

Alongside teaching and leadership, I’ve spent ten years troubleshooting hardware and software, administering Google Workspace, supporting colleagues and working with external IT providers. I also led a school-wide Bromcom implementation, from configuration to staff training and ongoing support.

I enjoy finding the cause of a problem and explaining the solution clearly. I’m now bringing that experience to technical customer support and customer success.

The experience behind it

02 / Selected work

Practical problems.
Thoughtful solutions.

A mix of professional experience and personal projects. Different settings, the same curiosity.

Professional experience / Systems & adoption

A new system.
A confident team.

Led the implementation of Bromcom at Shirley Community Primary School, configuring workflows, training colleagues and becoming the first point of contact for questions.

ImplementationUser trainingReporting
Inside the work

The task — Introduce school-wide workflows for registration, staff and pupil data, assessment and reporting.

My contribution — Configure the system, investigate issues, build reports and help colleagues adopt the new workflows. Follow through on everyday questions after launch.

Personal project / Workflow automation

Less formatting.
More relevant applications.

A modular, JSON-based CV generator and editor built to make tailoring applications easier. Reusable content and editable sections turn repeated document work into a more manageable process.

PythonJSONWorkflow design
Inside the project

The problem — Tailoring documents can mean repeatedly copying, editing and formatting the same information.

The approach — Separate structured content from presentation, reuse sections and generate a CV from JSON. A practical tool developed around my own application workflow.

The visual is an illustration of the workflow.

Personal project / Hands-on learning

Curiosity doesn’t
stop at work.

I maintain self-hosted services at home and experiment with tools and small Python automations. It’s a space to investigate how things fit together and work through the problems that come with them.

Self-hostingTroubleshootingAutomation
Explore my GitHub

03 / Experience

Built on
real experience.

A decade of supporting people, improving systems and taking responsibility in busy school environments.

Read my full CV
2026 — PresentCurrent

St Philip’s CofE Primary School

Computing Lead & UPS Primary School Teacher

Frontline IT support, digital workflows and technology adoption. Work with the external IT provider to investigate and resolve problems.

2023 — 2026

Shirley Community Primary School

SLT Member · MIS, Assessment & English Lead

Led the Bromcom rollout, administered Google Workspace and supported colleagues through system changes, training and everyday troubleshooting.

2021 — 2023

Milton & Queen Emma Primary Schools

Primary Teacher & History Lead / Coordinator

Helped colleagues use technology, coordinated technical support and advised on technology purchases at Milton.

2016 — 2021

Morley Memorial Primary School

Primary Teacher, Computing Coordinator & IT Lead

Hardware and software support, Google Workspace administration and staff training. Helped families resolve remote-learning problems during school closures.

04 / Tools & development

Hands-on skills.
Always developing.

Practical experience, supported by continued learning.

Google WorkspaceWindows & Microsoft 365BromcomHardware diagnosticsPython & JSON
M

Microsoft / 2026

Identities & access
with Microsoft Entra

Microsoft Applied Skills credential earned.

View credential
↗

Atlassian & Cisco / 2026

Service management
& customer support

Completed Get Started Quickly with Jira Service Management and IT Customer Support Basics.

+

Leadership & continued learning

Leading change.
Building knowledge.

NPQSL completed in 2025. Currently studying ITIL 4 Foundation; certification exam not yet taken.

05 / What’s next?

Let’s make
technology work.

I’m interested in technical support and customer success roles where practical problem-solving and clear communication matter.

Get in touch
LinkedIn ↗GitHub ↗View CV ↗